Managed Services for a Reputed Airline Brand of the UAE

As a government-owned budget Airline in Dubai, UAE, our client’s objective was to continue scaling their business and stay ahead of the competition. With operations across 95 destinations, including the Middle East, Africa, Asia, and Europe, our client focused on propelling their vision of unparalleled customer experience.

Our client required critical infrastructure monitoring that provided real-time actionable insights across their business verticals.

They lacked standard operating procedures, inadequate service desk capabilities, and technical NOC management expertise, among other technological problems.

ASPL Info stepped in to transform our client’s current system into a future-ready innovative infrastructure. That included:

• A fully functional NOC process with the appropriate tools and process implementations.
• 24×7 ticketing solutions and reporting facilities.
• A comprehensive gap analysis to identify key problem areas.

Our solution supported our client’s vision and goals

By implementing an effective NOC solution complete with NOC standard operating procedures and a manage engine tool, we were able to help our client realize significant benefits.

• Improved process operations complete with consultancy services.
• SLA maintenance, incident reporting, and compliance approved procedures.
• Business continuity and integrated customer management.
• Qualified and experienced team to manage 24×7 operations and provide reports as per the set standard
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