Zabbix monitoring solution for the largest airline of the Middle East

Our client is the world’s fourth-largest airline and the largest government-owned airline and flag carrier in the Middle East. Considering their business and clientele scale, our client hopes to achieve complete visibility into the complex on-premise and cloud environments across their global operations, including integrations with SIEM for seamless management.

Our client’s primary problem was a lack of visibility into their complex hybrid infrastructure environment that could effectively enable accessing insights. The client’s enterprise monitoring and logging team operate in a time-sensitive data-rich environment to perform ticket searches, travel bookings, check-ins, flight notifications, and so on. Such a demanding environment did not allow errors. But without clear visibility into the system and a single-pane view of their IT landscape, it was difficult to work efficiently. Our client was at risk of slowdowns and outages and significant performance costs.

Add to that a shift to a cloud-first ecosystem, and our client’s need for infrastructure monitoring, visibility, and SIEM integrations became a necessity. They turned to ASPL Info to achieve that, and more.

Upon a complete analysis of our client’s infrastructure, we suggested a Zabbix implementation. Zabbix provides real-time monitoring of applications across the entirety of its ecosystem and technology stack.

• It improved customer service, experience, support across service. applications, ticket purchasing, boarding passes, flight mapping, and safety applications.
• Enabled smooth, frictionless user experiences.
• Allowed insight into integrated systems, issue detection and repair, and reduced the resolution time.
• Reduced MTTR for their guests across every customer touchpoint.

We used a series of environments to propel success for our client and delivered an efficient and synchronized system. These environments included Windows, Linux Servers, Switch, Storage Switch, Firewall, UPS, Microsoft Hyper V- 2012 R2, VMware. We also established significant business outcomes for our client.

• Reduction in outages and MTTR.
• Reduction in the meantime to detection – From hours to less than a few minutes.
• Improved issues resolution time.
• Increased customer satisfaction and digital experience.
• A holistic view of their entire IT landscape in a single pane.
• Real-time performance overview and iteration potential.
• Enhanced capability to continuously innovate, optimize delivery, and delight their customers.