Our processes are strong, scalable, and reliable. We follow them meticulously.
Here’s how we achieve your business goals with surety and excellence, every single time.
- Assess: We understand your IT infrastructure and how it powers your business objectives.
- Plan: We develop comprehensive IT strategies in line with your goals.
- Design: We lay out an execution roadmap with deliverables and milestones.
- Transition: We make a swift shift from in-house to managed operations.
- Operate: We run your IT operations seamlessly, ensuring high-availability and continuous support.
- Optimize: We follow a continuous service improvement model to optimize your operations and costs.
- Innovate: We ensure that your IT strategy stays current by introducing the latest IT innovations.
Our robust NOC process lends consistency and thoroughness.
Our NOC handles many functions such as incident resolution, software installations, patch management, backup, and disaster recovery. For each, we employ robust, time-tested practices from the ITIL service operations framework.
- Monitor: Our teams watch for incident notifications, reported either manually or by a system.
- Prioritize: Once an incident is detected, we create a ticket and assign a priority to it based on alert type and severity.
- Resolve: Our NOC engineer troubleshoots and resolves the issue. We ensure that we identify the root and take measures to prevent a recurrence.
- Escalate: We take a hierarchical approach to incident management. If issues are not resolved quickly, we escalate them from L1 to the higher-expertise L2 and L3 teams. And until the issue is resolved, we follow up continuously.
- Communicate: We inform relevant stakeholders about issues and expected resolution timelines. As troubleshooting progresses, we share timely updates.
Our agile SOC process ensures our customers stay ahead of security threats and innovate.
We run a tight ship with our security operations. Our SOC team is agile, process-oriented, and up-to-date with the latest security threats and countermeasures. It works with stringent and regulated guidelines. Our SOC team also works as per audit controls so that you experience surety that your enterprise security meets compliance and safety standards.
- Assess: Our SOC team assesses the utility of SOC for your business.
- Select: We select a security auditor to liaise with.
- Choose: We choose which elements of SOC are relevant to your business – report types, systems, principles, etc.
- Align: We ensure an alignment between the security commitments and standards and your management goals.
- Remediate: Existing gaps in controls, policies, and processes are remediated.
- Evaluate: We evaluate whether controls are correctly designed and are operating effectively.
- Develop: We develop the system description with elements of system, criteria, and controls.
- Prepare: Our SOC team prepares you for the audit period by running and maintaining processes effectively.
- Conduct: Our team conducts audits for you with walkthroughs before the final audits.
- Distribute: We send out timely reports according to report type and function.
Our accreditions
Dedicated to meeting international benchmarks of standardisation, we have received:
ISO/IEC 20000:2018 for IT Service Management System
ISO 9001:2015 for Quality Management System
ISO/IEC 27001:2013 for Information Security Management System.