We provide one-of-a-kind packaged offerings to fulfill our customers’ unique business needs. Alive to the ever-evolving needs for varied customized solutions, we keep adding new bespoke offerings to be continually relevant to our customers.
Symphony Summit is an intelligent IT Services Management (ITSM) platform, with artificial intelligence enabled solution for service management, asset management, and availability management.
Recognized by Gartner as a ‘Cool Vendor’, Symphony Summit is used by many Fortune 500 companies across domains such as technology, Banking, Financial Services and Insurance (BFSI), healthcare, automobile, and manufacturing. The product is ITIL 2011 certified, available as both cloud-based SaaS and on-premise solution.
ASPL Info can help architect, implement, configure, integrate, upgrade and monitor Symphony Summit for your enterprise.
ASPL Info is a Summit trained and certified Implementation partner.
Why ASPL Info uses Symphony Summit?
Integrated IT operations management
Symphony Summit has capabilities across service, asset, and availability management, and is powered by artificial intelligence for end-to-end management and 360-degree visibility.
Flexibility of implementation and licensing
Symphony Summit is available for on-premises and cloud, across named and concurrent license models.
Operational intelligence
The AI capabilities of Summit draw from contextual information, knowledge harvesting, and event co-relation to deliver higher First Contact Resolution (FCR).
Service automation
Symphony Summit’s intelligent digital agent, CINDE, helps handle L1 queries without human intervention, in order to reduce errors, and perform periodic preventive maintenance.
Gamification
Symphony Summit’s gamification capabilities enable a transparent work culture, boosting healthy competition and performance-based reward mechanisms.
Our Summit Offerings
- Consulting: ASPL Info’s engineers have experience and expertise to help you choose the right modules and integrations for your needs.
- Implementation: As certified implementation partners of Symphony Summit, we can implement the fully pre-configured and functional Symphony Summit solution on-premises or cloud.
- Business Intelligence (BI) configuration: We can customize your BI tool with visualization to support your goals and metrics.
- Integration: Our team can engineer Symphony Summit to integrate with third party ITSM tools, ERPs, directory services, middleware applications, web services and other communication platforms that you may be using.
- Mobile integration: We can set up mobile monitoring for your help desks and data centers, along with SMS-based management.
- Upgrades: Our teams can eliminate risks and minimize downtime while upgrading Symphony Summit.