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SummitAI Administrative Support Services
ASPL Info Edge – SummitAI Administrative Support Services is ASPL Info’s specialized solution for Symphony SummitAI’s customers to help them use the platform effectively. SummitAI is an intelligent AI-powered IT Services Management platform.
Developed in collaboration with Symphony SummitAI, ASPL Info provides administrative support services under ASPL Info Edge to meet the specific needs of SummitAI platform.
And as a SummitAI trained and certified Implementation partner, we know that the success of the platform lies not only in implementing it well but also in using and administering it effectively.
What recurring challenges do SummitAI customers face while using the platform?
- Recruiting the right resources:
It is hard to find certified talent to manage and maintain the SummitAI platform in-house.
- Training and managing the resource on technical skills:
Post-hiring, it takes a minimum 3-4 months to train a resource, and yet there is no guarantee on the quality of skill thereafter.
- Retaining the resource and hedging risks in case of attrition:
You may face challenges in finding a suitable replacement in case the resource terminates services.
- Keeping abreast with the tool’s new developments and features:
Hired resources typically face challenges in staying updated on all the latest updates and developments in the SummitAI platform thereby limiting the ability to implement and recommend new features that could benefit the organisation.
- Sub-optimal utilisation of the resource leading to cost inefficiencies:
The administration workload may not demand a full time hired resource leading to inefficient cost utilisation.
In response, ASPL Info Edge is the answer to each of these challenges.
What benefits will SummitAI customers enjoy with ASPL Info Edge?
Access to ASPL Info's trained and certified administrative resources.
Effective management of daily administrative tasks on the platform.
Meaningful creation of workflows that reflect business needs
Flexible support windows
Surety that all features of the platform are used effectively
Cost and time efficiency as the enterprise does not need to spend money and time on engaging and retaining the right resources.
Our ASPL Info Edge deliverables
ASPL Info’s trained administrative experts will:
- Platform administration
- Administration of tenants
- SummitAI database administration
- Standard reports
- Version updates
- Periodic health check
- New feature configuration
Our case studies
Our ASPL Info Edge Clientele
